Kaitendo Original – Aqua Princess Alice illustration by Masami Chie Kaitendo

Professionally packed and fast shipping

Through our long-term relationship with UPS, FedEx, DHL and a variety of other leading global carriers, we are able to offer various shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we offer. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients every day in a variety of countries. This is a sign of our determination to become the largest online retailer worldwide. We have distribution centers as well as warehouses located in Europe and in the USA.

Note that orders containing more than one item will be subject to a processing period that is based to the specific item.

Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be sent within 48 hours. The delivery time is between 3 and 7 working days.

Returns

The stock is constantly changing and is not completely managed by us because of the involvement of many entities, including the factory as well as our warehouse. Stocks can be changed at any time. It is possible that the stock may run out after the order has been made.

Our policy is valid for a period of 30 days. If it's been more than 30 days since the date you bought the item, we unfortunately can't give you a complete refund or exchange.

In order for your item to be returned, it must be unopened and in the same state as you received it. It should also be returned in its original packaging.